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2013 Survey Results

In fall 2013, the IACP conducted its fourth annual survey on law enforcement’s use of social media. The survey addressed the current state of practice and the issues agencies are facing in regards to social media. The survey was sent electronically to law enforcement executives across the United States. A total of 500 law enforcement agencies, representing 48 states, participated in the survey.

Survey Highlights

  • 95.9% of agencies surveyed use social media.
  • The most common use of social media is for criminal investigations at 86.1%.
  • The most frequently used social media platforms are Facebook (92.1%), Twitter (64.8%), and YouTube (42.9%).
  • 57.1% of agencies not currently using social media are considering its adoption.
  • 69.4% of agencies surveyed have a social media policy and an additional 14.3% are in the process of crafting a policy.
  • 80.4% of agencies report that social media has helped solve crimes in their jurisdiction.
  • 73.1% of agencies state that social media has improved police-community relations in their jurisdiction.

Survey Results by Section


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